Refund policy

Return and Refund Policy

Effective Date: November 9, 2025 Last Updated: November 9, 2025

At Black Joye Clothing, we want you to absolutely love your purchase! We celebrate Black joy through our embroidered patches, pins, and unique clothing accessories, and we want every product to bring you happiness. 

Our Commitment to You

There is Joy. We Just Help You Wear It.

We stand behind the quality of our products and want to ensure you have a positive experience shopping with Black Joye Clothing. This Return and Refund Policy explains your rights and our procedures for returns, exchanges, and refunds.

1. Return Window

You have 14 days from the date you receive your order to request a return or exchange.

To be eligible for a return, your item must be:

  • Unused and unworn

  • In the same condition that you received it

  • In the original packaging with all tags attached

  • Accompanied by proof of purchase (order confirmation or receipt)

2. Eligible Items for Return

✅ Returnable Items:

  • Embroidered patches (unused, in original packaging)

  • Pins and accessories (unused, in original packaging)

  • Clothing items (unworn, tags attached)

❌ Non-Returnable Items:

  • Digital products - All sales are final once downloaded

  • Custom or personalized items - Made specifically for you

  • Sale or clearance items - Marked as final sale

  • Items without original packaging or tags

  • Items showing signs of wear, use, or damage

  • Items returned after 14 days from delivery

3. How to Initiate a Return

Step 1: Contact Us Email us at blackjoyeclothing@gmail.com within 14 days of receiving your order with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional but helps us improve!)

  • Photos if the item is damaged or defective

Step 2: Receive Return Authorization We'll respond within 1-2 business days with:

  • Return authorization and instructions

  • Return shipping address

  • Any additional information needed

Step 3: Ship Your Return

  • Pack items securely in original packaging

  • Include a copy of your order confirmation

  • Ship to the address provided

  • Keep your tracking number for reference

4. Return Shipping Costs

Standard Returns:

  • Customer is responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for items lost or damaged in return transit

Our Error or Defective Items:

If we sent the wrong item or your product arrived damaged or defective:

  • We cover all return shipping costs

  • Contact us immediately with photos

  • We'll provide a prepaid return label

  • We'll send a replacement or full refund

5. Refund Process

Processing Time:

Once we receive your returned item:

  • Inspection: 2-3 business days to inspect the item

  • Approval: We'll email you to confirm your refund has been approved

  • Refund Issued: 5-10 business days to process back to your original payment method

Refund Method:

  • Refunds are issued to the original payment method used at purchase

  • You'll receive the full product cost (minus original shipping if applicable)

  • Return shipping costs are non-refundable (unless we made an error)

Refund Amount:

  • Full refund: Product price

  • Shipping costs: Non-refundable (unless item was defective or we made an error)

  • Return shipping: Your responsibility (unless item was defective or we made an error)

6. Exchanges

We currently do not offer direct exchanges. If you'd like a different item:

Option 1: Return for Refund + New Order

  1. Return your original item for a refund

  2. Place a new order for the item you want

  3. This ensures you get the item you want faster!

Option 2: Contact Us for Assistance

  • Email us at blackjoyeclothing@gmail.com

  • We'll work with you to find the best solution

  • We may be able to accommodate exchanges on a case-by-case basis

7. Damaged or Defective Items

We take quality seriously! If your item arrives damaged or defective:

What to Do:

  1. Contact us immediately at blackjoyeclothing@gmail.com

  2. Include your order number

  3. Attach clear photos of the damage or defect

  4. Describe the issue

What We'll Do:

  • Respond within 24 hours

  • Provide a prepaid return label (no cost to you)

  • Offer a replacement or full refund (your choice)

  • Process your resolution as quickly as possible

Note: Please inspect your order upon receipt and contact us immediately if you notice any damage or defects.

8. Wrong Item Received

If we sent you the wrong item, we sincerely apologize!

What to Do:

  1. Contact us at blackjoyeclothing@gmail.com within 14 days

  2. Include your order number and photos of the item received

  3. Let us know what you originally ordered

What We'll Do:

  • Send you the correct item at no additional cost

  • Provide a prepaid return label for the wrong item

  • Expedite shipping on your replacement

  • Apologize for the inconvenience!

9. Lost or Stolen Packages

During Transit:

  • We are not responsible for packages lost or stolen after delivery confirmation

  • Please contact the shipping carrier to file a claim

  • We recommend shipping insurance for high-value orders

Before Delivery:

  • If tracking shows your package is lost in transit, contact us

  • We'll work with the carrier to locate your package

  • If the package cannot be located, we'll issue a replacement or refund

Tip: Consider requiring a signature for delivery or using a secure delivery location.

10. Cancellations

Before Shipment:

  • Contact us immediately at blackjoyeclothing@gmail.com

  • If your order hasn't shipped yet, we can cancel it

  • Full refund will be issued to your original payment method

After Shipment:

  • Once shipped, orders cannot be cancelled

  • You may refuse delivery and return to sender

  • Or follow our standard return process once received

11. Digital Products

All digital product sales are final.

Why?

  • Files are delivered instantly upon purchase

  • Once downloaded, we cannot retrieve them

  • This is standard for all digital products

Before You Buy:

  • Review product descriptions carefully

  • Check file formats ( PNG, DST, PES, JEF, etc.)

  • Ensure compatibility

  • Contact us with questions before purchasing

Technical Issues:

If you experience technical problems downloading your files:

  • Contact us at blackjoyeclothing@gmail.com

  • We'll resend the files or provide technical support

  • No refund needed - we'll make sure you get your files!

12. Patch Party Bookings

For our interactive Patch Party events:

Cancellations:

  • 7+ days before event: 50% refund or reschedule

  • Less than 3 days: No refund, but you may reschedule once (subject to availability)

Rescheduling:

  • Contact us at least 3 days in advance

  • Subject to location availability 

  • One free reschedule per booking

13. International Orders

Returns from International Customers:

  • Same 14-day return policy applies

  • Customer is responsible for return shipping costs and customs fees

  • We recommend using tracked international shipping

  • Refunds issued in USD to original payment method

  • Please allow additional processing time for international returns

14. Restocking Fees

We do not charge restocking fees for standard returns in resalable condition.

However, items returned in non-resalable condition may be subject to a partial refund or no refund at our discretion.

15. Late or Missing Refunds

If you haven't received your refund within 10 business days after we've confirmed it was processed:

Check:

  1. Your bank account or credit card statement again

  2. Contact your credit card company (it may take time to officially post)

  3. Contact your bank (processing times vary)

Still Missing?

  • Email us at blackjoyeclothing@gmail.com

  • We'll provide proof of refund processing

  • We'll help you track down your refund

16. Contact Us

We're here to help! If you have any questions about returns, refunds, or exchanges:

Black Joye Clothing 
Email: blackjoyeclothing@gmail.com
Website: blackjoye.com 
Instagram: @blackjoyeclothing

Response Time: We typically respond within 1-2 business days (Monday-Friday, excluding holidays).

17. Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically to stay informed about our return and refund procedures.

18. Fair Use

We trust our customers! However, we reserve the right to refuse returns or issue partial refunds if we suspect abuse of our return policy, including:

  • Excessive returns

  • Items returned in unsellable condition

  • Items clearly used or worn

  • Fraudulent return claims

Your Satisfaction Matters

At Black Joye Clothing, we're committed to celebrating Black joy and providing quality products that make you smile. If something isn't right, we want to make it right.

Thank you for supporting Black Joye Clothing!There is Joy. We Just Help You Wear It.

This Return and Refund Policy is part of our Terms of Service. By making a purchase from Black Joye Clothing, you agree to this policy.